Thank you for accessing the web site ("Site") of
TheCandleFundraisers.com. ("TheCandleFundraisers.com,"
that's us). We respect your privacy and want to protect your
personal information. To learn more, please read this
Privacy Policy.
This Privacy Policy explains how we collect, use and (under
certain conditions) disclose your personal information. This
Privacy Policy also explains the steps we have taken to
secure your personal information. Finally, this Privacy
Policy explains your options regarding the collection, use
and disclosure of your personal information. By visiting our
Site, you accept the practices described in this Policy.
This privacy policy applies only to this Site. This privacy
policy does not necessarily apply to our offline collection
of your personal information. Please see below for details.
We are not responsible for the content or privacy practices
on any non-TheCandleFundraisers.com web site to which this
Site links or that links to this Site.
INFORMATION COLLECTION AND USE
1. Information Collection. We collect information from you
in several different ways on this Site. One goal in
collecting personal information from you is to provide an
efficient, meaningful, and customized experience. For
example, we can use your personal information to:
- help make this Site easier for you to use by not having to
enter information more than once.
- help you quickly find information, products, and services.
- help us create content on this Site that is most relevant
to you.
- alert you to new information, products, and services that
we offer.
(a) Registration and Ordering. Before using certain parts of
this Site or ordering products, you must complete an online
registration form. During registration, you will be prompted
to provide to us certain personal information, including but
not limited to your name, shipping and billing address(es),
phone number, email address, and credit card number. In
addition, we may also ask you for your country of residence
and/or your organization's country of operation, so we can
comply with applicable laws and regulations, and for your
gender. These kinds of personal information are used for
billing purposes, to fulfill your orders, to communicate
with you about your order and our site, and for internal
marketing purposes. If we encounter a problem when
processing your order, we use the personal information to
contact you.
(b) Email Addresses. Several locations of the Site permit
you to enter your email address for purposes including but
not limited to: to register for our Spice Rewards program, a
free gift box giveaway; to request us to notify you when we
receive a new product, or product size; to sign up for our
email newsletter and special offers.
(c) Cookies and Other Technology. Like many sites, this Site
employs cookies and web beacons (also known as clear GIF
technology or "action tags") to speed your navigation of the
Site, recognize you and your access privileges, and track
your Site usage.
(i) Cookies are small pieces of information that are stored
as text files by your Internet browser on your computer's
hard drive. Most Internet browsers are initially set to
accept cookies. You can set your browser to refuse cookies
from web sites or to remove cookies from your hard drive,
but if you do, you will not be able to access or use
portions of this Site. We have to use cookies to enable you
to select products, place them in an online shopping cart,
and to purchase those products. If you do this, we keep a
record of your browsing activity and purchase. THIS SITE'S
COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO
GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are
not "spyware."
(ii) Web beacons assist in delivering cookies and help us
determine whether a web page on this Site has been viewed
and, if so, how many times. For example, any electronic
image on this Site, such as an ad banner, can function as a
web beacon.
(iii) We may use third-party advertising companies to help
us tailor site content to users or to serve ads on our
behalf. These companies may employ cookies and web beacons
to measure advertising effectiveness (such as which web
pages are visited or what products are purchased and in what
amount). Any information that these third parties collect
via cookies and web beacons is not linked to any personal
information collected by us.
(d) Log Files. As is true of most web sites, the Site server
automatically recognizes the Internet URL from which you
access this Site. We may also log your Internet protocol
("IP") address, Internet service provider, and date/time
stamp for system administration, order verification,
internal marketing, and system troubleshooting purposes. (An
IP address may indicate the location of your computer on the
Internet.)
(e) Age. We respect children's privacy. We do not knowingly
or intentionally collect personal information from children
under age 13. Elsewhere on this Site, you have represented
and warranted that you are either 18 years of age or using
the Site with the supervision of a parent or guardian. If
you are under the age of 13, please do not submit any
personal information to us, and rely on a parent or guardian
to assist you.
(f) Product Reviews. You may choose to submit a product
review. If you post a review, we will ask for your email
address and geographic location. If you submit a review,
your geographic location will be visible to other users
(your email address will be kept private). Also, any
personally identifiable information that you submit as part
of the review can be read or used by other visitors to the
Site. We are not responsible for any personally identifiable
information that you choose to submit as part of your
review. We believe you can post a helpful review without
disclosing any personal information.
(g) Bizrate Reviews. Bizrate.com is an independent company
that permits shoppers to rate their experiences in visiting
and shopping at online stores such as
TheCandleFundraisers.com. After placing an order at
TheCandleFundraisers.com, you may receive the opportunity to
provide feedback on your experience. This choice is optional
and will not affect your order or service from
TheCandleFundraisers.com, whether or not you choose to
provide feedback. Your feedback is collected by Bizrate.com,
not TheCandleFundraisers.com, and is governed by their
privacy policy, available at http://shop.bizrate.com/content/privacy.html
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to
process your order and provide you with customer service. We
may internally use your personal information to improve our
Site's content and layout, to improve our outreach and for
our own marketing efforts (including marketing our services
and products to you), and to determine general marketplace
information about visitors to this Site.
(b) Communications with You: We will use your personal
information to communicate with you about our site and your
orders and deliveries. Also, we may send you a confirmation
email when you register with us. We may send you a
service-related announcement on the rare occasions when it
is necessary (for example, if we must temporarily suspend
our service for maintenance.) Also, you may submit your
email address for reasons such as request us to notify you
when we receive a new product, or product size; or to sign
up for our email newsletter and special offers. If you
submit your email address, we use it to deliver the
information to you. We always permit you to unsubscribe or
opt out of future emails (see the opt out section, below,
for more details). Because we have to communicate with you
about orders that you choose to place, you cannot opt out of
receiving emails related to your orders.
(c) External Use. We want to provide you with excellent
service and to offer you a great selection - we primarily
sell merchandise, not information. We do not sell, rent,
trade, license or otherwise disclose your specific personal
information or financial information to anyone, except that:
(i) As do most catalog and Internet retailers, we sometimes
use others to perform specific functions on our behalf. When
we disclose information to these service providers, we
disclose information to help them to perform their service.
For example, in order to deliver products to you, we must
share some information. We partner with third parties (such
as the U.S. Postal Service, United Parcel Service, and
Federal Express) to ship products, to ensure delivery, and
so that we can obtain feedback, improve the quality of our
service, and measure and improve the quality of the service
of the third party. In the example of shippers, we provide
them some personally identifiable information such as your
name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide
customer service to you, we must provide your credit card
number to financial-services corporations such as
credit-card processors and issuers. When we submit your
credit card number for authorization, we use
state-of-the-art data encryption to protect your
information. (More on this below in Data Security.)
(iii) We may be required to disclose such information in
response to requests from law-enforcement officials
conducting investigations; subpoenas; a court order; or if
we are otherwise required to disclose such information by
law. We also will release personal information where
disclosure is necessary to protect our legal rights, enforce
our Terms of Use or other agreements, or to protect
ourselves or others. For example, we may share information
to reduce the risk of fraud or if someone uses or attempts
to use our Site for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent) personally
identifiable information to other companies as part of our
regular course of business. However, it's possible that we
might acquire or merge with or be acquired by another
company or that we might dispose of some or all of our
assets. If that happens, your personal information may be
disclosed to another company, but that disclosure will be
subject to the Privacy Policy in effect.
(v) We may share non-personal information (such as the
number of daily visitors to a particular web page, or the
size of an order placed on a certain date) with third
parties such as advertising partners. This information does
not directly personally identify any user.
DATA SECURITY
This Site incorporates physical, electronic, and
administrative procedures to safeguard the confidentiality
of your personal information, including Secure Sockets Layer
("SSL") for all financial transactions through this Site. We
use SSL encryption to protect your personal information
online, and we also take several steps to protect your
personal information in our facilities. Access to your
personal information is restricted. Only employees who need
access to your personal information to perform a specific
job are granted access to your personal information.
Finally, we rely on third-party service providers for the
physical security of some of our computer hardware. We
believe that their security procedures are adequate. For
example, when you visit our Site, you access servers that
are kept in a secure physical environment, behind a locked
cage and an electronic firewall.
While we use industry-standard precautions to safeguard your
personal information, we cannot guarantee complete security.
100% complete security does not presently exist anywhere
online or offline.
OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your
personal information; (b) stop sending emails to your email
address; and/or (c) disable your account to prevent any
future purchases through that account. You can make these
requests by telephoning, or emailing your request to
TheCandleFundraisers.com's Customer Support department
1-570-956-8249 or CS@TheCandleFundraisers.com. Please do not
email your credit-card number or other sensitive
information.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
As you might expect from TheCandleFundraisers.com, the
majority of information that we collect is obtained through
our Site, and this Privacy Policy applies only to that
online collection of personal information. We also collect
information offline, where we also try to protect the
privacy of your personal information. One example involves
someone calling us to place an order or to ask questions.
When someone calls, we will ask only for the personal
information we need in order to place the order or to answer
the question. When we need to store information (such as
order information), we will enter it into our database
through SSL encryption. (See the Data Security section above
for more information). Another example involves faxes. If
you fax something to us, we will act upon the fax and then
either store it a locked repository or we will shred the fax
if there is no need to retain the information. There are
other ways we could learn of personal information offline
(for example, we suppose someone could send us a letter
including some return address information), and this Policy
doesn't discuss or try to predict all of those methods or
uses. As we mentioned, we primarily sell merchandise, not
information, and we will try to treat offline collection,
uses, and disclosures consistently with our relevant online
practices.
UPDATES TO THIS POLICY
If we change or update this Privacy Policy, we will post
changes and updates on this Site so that you will always be
aware of what information we collect, use and disclose. We
encourage you to review this Privacy Policy from time to
time so you will know if the Privacy Policy has been changed
or updated. If you have any questions about the Privacy
Policy, please contact us at 1-570-956-8249 or CS@TheCandleFundraisers.com.
